Terms of Service

You must be at least 18 years old and legally able to enter into a contract to hold a TackDesk account. Minors may appear only as records managed by an authorized adult, guardian, barn, lesson program, or trainer.

You must provide accurate, current information and keep it updated. You may use the Services only in compliance with these Terms and applicable law.

You are responsible for safeguarding account credentials and for activity performed through your account. Notify us promptly if you suspect unauthorized access.

Barn administrators control organization membership, staff roles, client links, and permissions within their workspace. Each user must use their own account. You may not share credentials, impersonate another person, or access a workspace, portal, record, or link without authorization.

A person may have different roles across TackDesk. Access granted by one barn or account does not grant access to another.

Paid plans, trial periods, included limits, TackDesk billing fees, and billing intervals are described at checkout or on the applicable pricing page. You authorize the payment method provided for recurring subscription charges and other amounts you approve.

Subscriptions renew for the selected monthly or annual interval until canceled. Cancellation takes effect according to the terms shown in the subscription flow. Except where required by law or expressly stated otherwise, charges already incurred are non-refundable and partial billing periods are not prorated.

Barns may use TackDesk to invoice and collect money from their own clients. Online payments are processed by the disclosed payment provider under that provider's terms. TackDesk billing fees, payment-provider processing fees, and any barn-set charges are separate as shown before a transaction. The barn is responsible for its prices, taxes, refund policies, convenience fees, invoices, and legal compliance.

We may change plans and prices prospectively. We will provide notice when required and will not change an amount already confirmed for a completed order.

Subject to these Terms, TackDesk grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for their intended business or personal horse-record purposes.

TackDesk may improve, modify, add, or remove features. We may set and enforce reasonable limits to protect security, reliability, cost, and fair use. We do not guarantee that every feature will be available at all times or in every location.

You retain the rights you have in information, files, records, and other content submitted to the Services ("Customer Data"). You grant TackDesk a limited right to host, copy, process, transmit, display, and otherwise use Customer Data as needed to provide, secure, support, and improve the Services and to comply with law.

You are responsible for the accuracy, quality, and legality of Customer Data and for having all rights, notices, permissions, and consents needed to collect, enter, use, and share it. Barns control their tenant records. Independent owners control their owner records and intentional shares. A recipient may retain a copy that was lawfully provided or imported.

TackDesk is an administrative and business tool, not a veterinary, medical, legal, tax, accounting, or financial adviser. Records, reminders, due dates, and status indicators do not replace professional judgment or the customer's responsibility to verify care, compliance, and payment decisions.

The Services work with third-party authentication, payment, communications, file, and other providers. Those services are governed by their own terms and privacy practices. TackDesk is not responsible for a third party's acts, omissions, availability, or separate services.

You authorize TackDesk to exchange the information reasonably necessary to perform a workflow you request through a third-party service.

You must follow the Acceptable Use Policy. You may not misuse the Services, interfere with their operation, circumvent limits or access controls, use them unlawfully, or infringe the rights of another person.

We may investigate suspected misuse and may restrict, suspend, or terminate access when reasonably necessary to protect the Services, users, horses, third parties, or TackDesk.

When a TackDesk signing page asks you to select “I agree and sign,” you consent to use electronic records and signatures for that agreement. A typed name, drawn signature, typed initials, or drawn initials that you insert and then submit is your electronic mark, and you intend it to sign the displayed agreement to the extent permitted by applicable law.

Before submission, TackDesk displays the completed agreement and the exact consent disclosure. When you agree, TackDesk records that disclosure and its version, the signing time, the signature and initials methods, the request IP address, the browser user agent, and identifiers tying the event to the immutable agreement. The completed PDF includes an Audit Trail. TackDesk does not provide legal advice or decide whether a barn-authored agreement is enforceable.

You may edit your entries before agreeing or decline the electronic-signature request. If you do not want to use electronic signatures, contact the barn or sender to ask whether another method is available. Do not forward a private signing or completed-document link to another person.

TackDesk and its licensors own the Services, software, design, documentation, trademarks, and other materials we provide, excluding Customer Data. These Terms do not transfer ownership of TackDesk intellectual property.

If you provide suggestions, ideas, or feedback, you grant TackDesk a worldwide, perpetual, irrevocable, royalty-free right to use them without restriction or compensation. Do not send information you expect us to keep confidential as feedback.

You may stop using the Services at any time and may cancel a subscription through the available account controls or by contacting support. TackDesk may suspend or terminate access for nonpayment, material or repeated violations, security risk, legal requirements, or discontinuation of the Services.

After termination, your right to use the Services ends. Data availability and deletion are governed by the applicable plan, customer agreement, Privacy Policy, legal obligations, and reasonable backup practices. You are responsible for exporting information you need before access ends.

Provisions that by their nature should survive termination will survive, including payment obligations, ownership, disclaimers, liability limits, indemnity, and general legal terms.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TACKDESK DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

TackDesk does not warrant that the Services will be uninterrupted, error-free, completely secure, or suitable for every barn policy, legal requirement, care decision, or business outcome. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TACKDESK AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TACKDESK'S TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU OR THE ORGANIZATION YOU REPRESENT PAID TACKDESK FOR THE SERVICES DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limits apply regardless of the legal theory and even if a remedy fails of its essential purpose. They do not limit liability that cannot be limited under applicable law.

To the extent permitted by law, you will defend, indemnify, and hold harmless TackDesk and its officers, directors, employees, affiliates, and agents from third-party claims, losses, liabilities, damages, and reasonable costs arising from your Customer Data, your use of the Services, your violation of these Terms, or your violation of another person's rights.

TackDesk will provide reasonable notice of a covered claim and may control its defense and settlement. You may not settle a claim in a way that admits fault by or imposes obligations on TackDesk without our written consent.

These Terms and the policies incorporated into them are the entire agreement between you and TackDesk about the Services unless a separate written agreement applies. If a separate agreement conflicts with these Terms, the separate agreement controls for that conflict.

You may not assign these Terms without TackDesk's written consent. TackDesk may assign them in connection with a merger, reorganization, sale, or similar transaction. If any provision is unenforceable, the remaining provisions remain effective. A failure to enforce a provision is not a waiver.

We may update these Terms by posting a revised version and changing the date above. We will provide additional notice or request acceptance when required. Continued use after the effective date means you accept the updated Terms.

Questions about these Terms may be sent to [email protected].